Terms of Purchase

Acceptance of Terms

By making a purchase on Moccamaster Sale (moccomastersale.com), you agree to be bound by these Terms of Purchase. These terms govern the relationship between you (the customer) and Moccamaster Sale (the seller) with respect to all purchases made on our e-commerce platform. Please read these terms carefully before making a purchase—if you do not agree to these terms, you should not proceed with your order.

Order Placement and Confirmation

When you place an order on our website, you are making an offer to purchase the selected Moccamaster products at the listed price. We reserve the right to accept or reject your order for any reason, including but not limited to product unavailability, pricing errors, or suspected fraud. If we accept your order, we will send you a confirmation email with details about your order, including the order number, product(s) purchased, total amount paid, and shipping information. This confirmation email serves as proof of your order, and you should retain it for your records.

Pricing and Payment

All prices listed on our website are in USD and include any applicable taxes (where required by law). We reserve the right to change prices at any time without prior notice, but the price charged for your order will be the price listed at the time you place your order. We accept a variety of payment methods, including credit cards, debit cards, and other secure payment options. By providing your payment information, you confirm that you are authorized to use the payment method and that the information provided is accurate. We do not store sensitive payment information on our servers.

Order Fulfillment

We process orders within 1-3 business days of purchase and ship them via standard shipping methods. Delivery typically takes 6-12 business days, depending on your location. We are not responsible for delays in delivery due to unforeseen circumstances such as weather, customs processing, or carrier issues. If your order is lost or damaged during shipping, please contact our customer service team immediately, and we will assist you with filing a claim with the carrier and arranging for a replacement or refund.

Cancellations and Modifications

You may cancel or modify your order within 24 hours of placing it, provided that the order has not yet been processed or shipped. To cancel or modify your order, please contact our customer service team at press@moccomastersale.com with your order number and the details of the cancellation or modification. Once your order has been processed or shipped, we cannot cancel or modify it, and you will need to follow our return policy to return the product and request a refund.

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